If you experience any issues with shipping or your shipment, or have any additional questions or concerns, please fill out the form below or contact us at support@cozycreekcollection.com.

If you are not completely satisfied with your purchase, please fill out the form below with an explanation within 15 days after arrival. You will have the option of replacing your order free of charge or a refund for your order total, less our costs for shipping and handling. Please be mindful of the following details regarding orders:

Cancelled Orders
An order cannot be cancelled once it has been shipped.

Damaged Products
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

Substitution Policy
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.